Pratik N. Kalamkar, Anupama G. Phakatkar Abstract -- Opinion mining, also called sentiment analysis, is the field of study that analyzes people's opinions, sentiments, evaluations, appraisals, attitudes, and emotions towards entities such as products, services, organizations, individuals, issues, events, topics, and their attributes. Holistic lexicon - based approach do es not consider the strength of each opinion, i.e., whether the opinion is very strongly negative (or positive), strongly negative (or positive), moderate negative (or positive), very weakly negative (or positive) and weakly negative (or positive). In this paper, we propose approach to rank entities based on orientation and strength of the entity's reviews and user's queries by classifying them in granularity levels (i.e. We shall use fuzzy logic algorithmic approach in order to classify opinion words into different category and syntactic dependency resolution to find relations for de sired aspect words . Opinion words related to certain aspects of interest are considered to find the entity score for that aspect in the review.

Aspect Based Sentiment Analysis (ABSA) tasks involve the extraction of fine-grained sentiment tuples from sentences, aiming to discern the author's opinions. Conventional methodologies predominantly rely on supervised approaches; however, the efficacy of such methods diminishes in low-resource domains lacking labeled datasets since they often lack the ability to generalize across domains. To address this challenge, we propose a simple and novel unsupervised approach to extract opinion terms and the corresponding sentiment polarity for aspect terms in a sentence. Our experimental evaluations, conducted on four benchmark datasets, demonstrate compelling performance to extract the aspect oriented opinion words as well as assigning sentiment polarity. Additionally, unsupervised approaches for opinion word mining have not been explored and our work establishes a benchmark for the same.

Aspect-based sentiment analysis (ABSA), a fine-grained sentiment classification task, has received much attention recently. Many works investigate sentiment information through opinion words, such as ''good'' and ''bad''. However, implicit sentiment widely exists in the ABSA dataset, which refers to the sentence containing no distinct opinion words but still expresses sentiment to the aspect term. To deal with implicit sentiment, this paper proposes an ABSA method that integrates explicit sentiment augmentations. And we propose an ABSA-specific augmentation method to create such augmentations. Specifically, we post-trains T5 by rule-based data. We employ Syntax Distance Weighting and Unlikelihood Contrastive Regularization in the training procedure to guide the model to generate an explicit sentiment. Meanwhile, we utilize the Constrained Beam Search to ensure the augmentation sentence contains the aspect terms. We test ABSA-ESA on two of the most popular benchmarks of ABSA. The results show that ABSA-ESA outperforms the SOTA baselines on implicit and explicit sentiment accuracy.

Aspect-based sentiment classification is a crucial problem in fine-grained sentiment analysis, which aims to predict the sentiment polarity of the given aspect according to its context. Previous works have made remarkable progress in leveraging attention mechanism to extract opinion words for different aspects. However, a persistent challenge is the effective management of semantic mismatches, which stem from attention mechanisms that fall short in adequately aligning opinions words with their corresponding aspect in multi-aspect sentences. To address this issue, we propose a novel Aspect-oriented Opinion Alignment Network (AOAN) to capture the contextual association between opinion words and the corresponding aspect. Specifically, we first introduce a neighboring span enhanced module which highlights various compositions of neighboring words and given aspects. In addition, we design a multi-perspective attention mechanism that align relevant opinion information with respect to the given aspect. Extensive experiments on three benchmark datasets demonstrate that our model achieves state-of-the-art results. The source code is available at https://github.com/AONE-NLP/ABSA-AOAN.

State-of-the-art target-oriented opinion word extraction (TOWE) models typically use BERT-based text encoders that operate on the word level, along with graph convolutional networks (GCNs) that incorporate syntactic information extracted from syntax trees. These methods achieve limited gains with GCNs and have difficulty using BERT wordpieces. Meanwhile, BERT wordpieces are known to be effective at representing rare words or words with insufficient context information. To address this issue, this work trades syntax trees for BERT wordpieces by entirely removing the GCN component from the methods' architectures. To enhance TOWE performance, we tackle the issue of aspect representation loss during encoding. Instead of solely utilizing a sentence as the input, we use a sentence-aspect pair. Our relatively simple approach achieves state-of-the-art results on benchmark datasets and should serve as a strong baseline for further research.

NLP datasets are richer than just input-output pairs; rather, they carry causal relations between the input and output variables. In this work, we take sentiment classification as an example and look into the causal relations between the review (X) and sentiment (Y). As psychology studies show that language can affect emotion, different psychological processes are evoked when a person first makes a rating and then self-rationalizes their feeling in a review (where the sentiment causes the review, i.e., Y -> X), versus first describes their experience, and weighs the pros and cons to give a final rating (where the review causes the sentiment, i.e., X -> Y ). Furthermore, it is also a completely different psychological process if an annotator infers the original rating of the user by theory of mind (ToM) (where the review causes the rating, i.e., X -ToM-> Y ). In this paper, we verbalize these three causal mechanisms of human psychological processes of sentiment classification into three different causal prompts, and study (1) how differently they perform, and (2) what nature of sentiment classification data leads to agreement or diversity in the model responses elicited by the prompts. We suggest future work raise awareness of different causal structures in NLP tasks. Our code and data are at https://github.com/cogito233/psych-causal-prompt

Gradient-based explanation methods play an important role in the field of interpreting complex deep neural networks for NLP models. However, the existing work has shown that the gradients of a model are unstable and easily manipulable, which impacts the model's reliability largely. According to our preliminary analyses, we also find the interpretability of gradient-based methods is limited for complex tasks, such as aspect-based sentiment classification (ABSC). In this paper, we propose an \textbf{I}nterpretation-\textbf{E}nhanced \textbf{G}radient-based framework for \textbf{A}BSC via a small number of explanation annotations, namely \texttt{{IEGA}}. Particularly, we first calculate the word-level saliency map based on gradients to measure the importance of the words in the sentence towards the given aspect. Then, we design a gradient correction module to enhance the model's attention on the correct parts (e.g., opinion words). Our model is model agnostic and task agnostic so that it can be integrated into the existing ABSC methods or other tasks. Comprehensive experimental results on four benchmark datasets show that our \texttt{IEGA} can improve not only the interpretability of the model but also the performance and robustness.

Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain entities, such as products or companies. In this paper, we demonstrate how we developed an entity-level sentiment analysis system that analyzes English telephone conversation transcripts in contact centers to provide business insight. We present two approaches, one entirely based on the transformer-based DistilBERT model, and another that uses a convolutional neural network supplemented with some heuristic rules.

Target-oriented Opinion Words Extraction (TOWE) is a fine-grained sentiment analysis task that aims to extract the corresponding opinion words of a given opinion target from the sentence. Recently, deep learning approaches have made remarkable progress on this task. Nevertheless, the TOWE task still suffers from the scarcity of training data due to the expensive data annotation process. Limited labeled data increase the risk of distribution shift between test data and training data. In this paper, we propose exploiting massive unlabeled data to reduce the risk by increasing the exposure of the model to varying distribution shifts. Specifically, we propose a novel Multi-Grained Consistency Regularization (MGCR) method to make use of unlabeled data and design two filters specifically for TOWE to filter noisy data at different granularity. Extensive experimental results on four TOWE benchmark datasets indicate the superiority of MGCR compared with current state-of-the-art methods. The in-depth analysis also demonstrates the effectiveness of the different-granularity filters. Our codes are available at https://github.com/TOWESSL/TOWESSL.

Aspect-level sentiment analysis aims to determine the sentiment polarity towards a specific target in a sentence. The main challenge of this task is to effectively model the relation between targets and sentiments so as to filter out noisy opinion words from irrelevant targets. Most recent efforts capture relations through target-sentiment pairs or opinion spans from a word-level or phrase-level perspective. Based on the observation that targets and sentiments essentially establish relations following the grammatical hierarchy of phrase-clause-sentence structure, it is hopeful to exploit comprehensive syntactic information for better guiding the learning process. Therefore, we introduce the concept of Scope, which outlines a structural text region related to a specific target. To jointly learn structural Scope and predict the sentiment polarity, we propose a hybrid graph convolutional network (HGCN) to synthesize information from constituency tree and dependency tree, exploring the potential of linking two syntax parsing methods to enrich the representation. Experimental results on four public datasets illustrate that our HGCN model outperforms current state-of-the-art baselines.